Refund policy
We want you to be happy with your INKU order. If something isn’t right, please contact us at contact@inku.uk and we’ll help.
Change of mind returns
If you are a UK customer, you have the right to cancel most online purchases within 14 days of receiving your order.
To request a return, please email contact@inku.uk within 14 days of delivery.
Once you have notified us, you must return the eligible item(s) within a further 14 days.
To be eligible for a change-of-mind return, products must be:
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unused and unapplied;
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in their original condition; and
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where applicable, unopened and in their original sealed packaging.
For hygiene reasons, products that have been applied, used, or opened where the product can no longer reasonably be resold may not be eligible for a change-of-mind return. This does not affect your legal rights if an item is faulty, damaged, or not as described.
Please contact us before returning anything. We will provide the appropriate return instructions and return address.
Unless the item is faulty, damaged, incorrect, or we agree otherwise, you are responsible for the cost of returning the item.
Damaged, faulty or incorrect items
Please inspect your order when it arrives.
If your item is damaged, faulty, not as described, or you receive the wrong product, contact us at contact@inku.uk as soon as possible and include your order number and clear photographs of the issue.
We will review the problem and, where appropriate, arrange a replacement, refund, or other remedy in accordance with your statutory rights.
Order cancellations
If you need to cancel or change an order before it has been dispatched, please contact us as soon as possible at contact@inku.uk.
We process orders quickly, so we cannot guarantee that changes or cancellations will be possible once fulfilment has started.
Exchanges
We do not currently offer direct exchanges.
If you would like a different design, the simplest option is to return any eligible item for a refund and place a new order.
Refunds
Once your return has been received and checked, we will let you know whether the refund has been approved.
Approved refunds will be issued to your original payment method.
We aim to process approved refunds promptly. Your bank or payment provider may take additional time to show the refund in your account.
Where required by UK consumer law, we will also refund the standard outbound delivery charge associated with a valid cancellation. Any additional amount paid for a premium or upgraded delivery service may not be refundable beyond the cost of our standard delivery option.
Return shipping
Please do not send a return without contacting us first.
Email contact@inku.uk with your order number and reason for return. We will provide return instructions and the correct return address.
Do not send returns to an address shown elsewhere on the website unless we have specifically instructed you to do so.
Sale items
Your statutory rights still apply to discounted or sale products.
A reduced price does not affect your rights if an item is faulty, damaged, or not as described.
Contact us
For any questions about returns or refunds, contact:
Email: contact@inku.uk
Brand: INKU